Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ThaiHotelMinder advisory workspace, modules, integrations and report packs (together, the "Services") provided by ThaiHotelMinder Co., Ltd. (บริษัท ไท โฮเทลมายเดอร์ จำกัด), a company registered in Thailand under DBD registration number 0105566178432, with its registered office at 88/24 Sukhumvit Soi 21 (Asoke), Klongtoey Nuea, Watthana, Bangkok 10110, Thailand ("ThaiHotelMinder", "we", "us", "our"). By opening a workspace or activating any module, you (the "Subscriber") accept these Terms in full.

1. Nature of the Services

ThaiHotelMinder is an independent third-party advisory boutique. We publish curated advisory modules, integrations and report packs that read live data from the Subscriber's own HotelMinder workspace via the official HotelMinder Advisory Directory API. The Services do not replace HotelMinder — they work alongside it. ThaiHotelMinder is not affiliated with, sponsored by, or endorsed by HotelMinder Ltd. All product names and trademarks are property of their respective owners.

The Services are offered strictly on a business-to-business basis to Thai hotel properties, their operators and their designated managers. The Services are not intended for individual consumers or for personal use.

2. Subscriber account and workspace access

To use the Services, the Subscriber must (a) hold an active HotelMinder subscription with API access enabled; (b) create a ThaiHotelMinder workspace using a work-issued email address; (c) provide accurate corporate information including the property's legal name, address, Thai Tax ID (if VAT-registered) and billing contact; (d) grant read-only API access from the HotelMinder workspace to ThaiHotelMinder in accordance with the Data-Processing Agreement.

All workspace access is passwordless. The Subscriber remains responsible for the secrecy of the email address used and for reporting any suspected compromise to security@thaihotelminder.org without delay.

3. Fees, currency and Thai VAT

All fees are quoted, invoiced and settled in Thai Baht (THB). Modules are billed monthly in advance. The applicable monthly fee is displayed on each module's product page and confirmed in the workspace at the point of activation. Thai Value-Added Tax at the rate then in force (currently 7%) is added to every invoice and remitted to the Revenue Department of Thailand by ThaiHotelMinder. If the Subscriber holds a Thai VAT registration and provides its 13-digit Tax ID at checkout, a full Tax Invoice is issued.

Payment is accepted by (a) Bangkok Bank transfer (account 0987654321, SWIFT BKKBTHBK, branch Asoke); (b) PromptPay QR linked to our Tax ID 0105566178432; (c) international SEPA/SWIFT wire; or (d) corporate credit card processed by Stripe in THB. Payment terms are net 15 days from invoice date. Overdue amounts accrue interest at 1.5% per calendar month.

4. First month included; ongoing billing; cancellation

Every new module includes the first calendar month of service at the standard monthly rate. The first month is fully live and identical to subsequent months. Billing continues on a monthly cycle from the first day of the month following the workspace connection to HotelMinder, until the Subscriber cancels the module from the workspace Settings → Billing screen. Cancellation takes effect at the end of the then-current billing cycle; no further invoices are issued. Amounts already paid are not refunded except as expressly provided in the Refund Policy.

5. Subscriber responsibilities

The Subscriber warrants that (a) it holds all necessary rights to grant ThaiHotelMinder read-only API access to its HotelMinder workspace; (b) it has obtained all necessary consents from its guests for the processing of personal data as detailed in the PDPA notice and the Data-Processing Agreement; (c) it will not use the Services in any manner that violates Thai law, the PDPA, the HotelMinder Terms of Use, or any applicable OTA contract; (d) it will handle any advisory recommendation issued by ThaiHotelMinder as an input to its own commercial decision-making and not as an instruction to be executed without human review.

6. Intellectual property

All advisory content, dashboards, source code, documentation, methodology and know-how comprised in the Services remain the exclusive property of ThaiHotelMinder. The Subscriber receives a non-exclusive, non-transferable, revocable licence to use the Services during the paid subscription period. The Subscriber may share advisory reports internally within its property, its owner and its lender syndicate, but may not resell, sublicense, or publish the reports without ThaiHotelMinder's prior written consent.

Data uploaded or ingested from the Subscriber's HotelMinder workspace remains at all times the property of the Subscriber. ThaiHotelMinder processes such data solely for the purpose of providing the Services, in accordance with the Data-Processing Agreement.

7. Availability and support

The Services are provided on a best-effort basis with a target monthly uptime of 99.5% for the advisory workspace and 99.0% for automated advisory pack deliveries. Scheduled maintenance is announced 48 hours in advance in the workspace. Support is offered by email at support@thaihotelminder.org and by phone at +66 2 664 7500, weekdays 09:00–18:00 Indochina Time (ICT), with a 4-working-hour response SLA for existing paying Subscribers.

8. Limitation of liability

To the maximum extent permitted by Thai law, ThaiHotelMinder's aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by the Subscriber for the affected module during the twelve calendar months preceding the event giving rise to the claim. In no event will ThaiHotelMinder be liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, loss of goodwill, loss of guest reservations, or loss of RevPAR. Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded under Thai law.

9. Personal data and PDPA

The Subscriber acts as the Data Controller in respect of guest personal data processed through the Services; ThaiHotelMinder acts as the Data Processor. The parties' respective rights and obligations under the Personal Data Protection Act B.E. 2562 (PDPA) are set out in the Data-Processing Agreement and the PDPA notice, which are incorporated into these Terms by reference. Our registered Data-Protection Officer is reachable at dpo@thaihotelminder.org.

10. Confidentiality

Each party will keep confidential all non-public information disclosed by the other party in connection with the Services, including but not limited to booking data, rate plans, guest personal data, pricing schedules, and technical or commercial know-how. Confidentiality obligations survive termination of these Terms for a period of five years, except in respect of personal data, where confidentiality is indefinite.

11. Suspension and termination

ThaiHotelMinder may suspend the Services with immediate effect if the Subscriber (a) fails to pay any undisputed invoice within 30 days of its due date; (b) breaches the Acceptable Use Policy; (c) uses the Services in a manner that endangers the security or availability of the platform. Either party may terminate a subscription for material breach not remedied within 30 days of written notice.

12. Amendments

ThaiHotelMinder may amend these Terms from time to time. Material amendments are announced in the workspace at least 30 days before they take effect. Continued use of the Services after that date constitutes acceptance. Non-material amendments (typographical fixes, updates to addresses, clarifications) take effect on publication.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Thailand. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the courts of Bangkok. The parties agree to attempt to resolve any dispute in good faith and by direct correspondence before initiating any judicial proceedings.

14. Contact

ThaiHotelMinder Co., Ltd. — 88/24 Sukhumvit Soi 21 (Asoke), Klongtoey Nuea, Watthana, Bangkok 10110, Thailand — support@thaihotelminder.org — +66 2 664 7500 — DBD 0105566178432 — Tax ID 0105566178432 — Managing Director: Somchai Rattanaporn.